The China Door has one contact route: hello@thechinadoor.com. It reaches the same editors who research, write and check the pages, so a correction usually lands with the person who made the error. We answer questions about this site, its sources and its corrections policy. We do not process visas, take bookings or advise on individual immigration cases.
Last verified: 30 October 2026 · Sources: this page describes our own editorial process and the contact route we publish on every page
What should you send us?
Four kinds of message get a considered reply. Anything outside them is still read, but usually gets a shorter answer.
- Content corrections. Send the page URL, the sentence you believe is wrong, and — where you have one — the official page that says otherwise. A correction with a source is the fastest thing we handle: it is checked against the primary document, then the page and its verification date are updated.
- Fact feedback from the ground. You were at a border desk, a ticket office or a payment counter and the rule did not match what we published. Tell us the date, the city and what actually happened. A photo of a sign, a receipt or a booking screen helps. We will not change a number on one anecdote, but we will go back to the official page and check it.
- Partnerships and licensing. Republishing one of our tables, quoting a page in a briefing pack, or proposing a commercial arrangement. Put licensing or partnership in the subject line so it is not filed as a reader question. We do not sell a position in a table, a ranking or a recommendation.
- Media. Reporters who need a rule explained or a figure confirmed. We will tell you what we can trace to a source, including where our own page is behind a change we have not yet written up.
Who reads it, and how fast?
The inbox is read by the people who write the pages. The China Door is edited by Kola, who works from Shanghai, and the team page lists who covers which sections and who signs off a page before it publishes. That is the honest version of “who are you”: named editors, a city, and a published review process.
We aim to answer within two business days. Corrections come first. A message that arrives before a mainland public holiday can take longer, because the desk keeps the same calendar as the sources it checks. We do not run a live chat. If you are standing at a visa centre counter right now, email is the wrong tool — the official pages linked from our visa section are the right one.
Two habits make a reply faster: give the exact page URL, and quote the sentence rather than paraphrasing it. We can chase “the 240-hour page says 55 countries, but the embassy notice I read lists 45”. We cannot do much with “the visa info seems wrong”.
What we cannot do for you
We are a guide, not an agency. We cannot apply for a visa on your behalf, book an appointment at a visa application centre, chase a passport that is with a consulate, reserve a train ticket, hold a hotel room, or give advice on an individual case — including whether a specific trip or overstay will be a problem at the border. Those answers belong to the Chinese Visa Application Service Centre and the National Immigration Administration, and every visa page on this site links to both.
We also cannot quote a tour or resolve a problem with a booking you have already paid for; where a page recommends a booking route, the operator holds the contract.
The faster path. Most messages we receive are really one question: which entry rule applies? Answer it in ten seconds with the China visa eligibility checker — pick your passport and trip type, and it shows the rule that governs your trip. If you want the reasoning behind that answer, start with China’s three tourist entry routes compared, which sets out visa-free entry, 240-hour transit and the L visa side by side, with the official source for each. Neither asks for your email address.
Still not sure this is the right address? The methodology page explains how a correction moves through the desk, and the about page says what we do and what we refuse to do. If your question matches one of the four kinds above, send it.